40% of residential consumers have switched to new electricity retailer: Survey

About 40% of residential consumers in Singapore have switched to a new electricity retailer since
the government opened up the market in 2018. The numbers are based on a survey of more than
10,000 households by the Energy Market Authority. The poll found that those who switched
enjoyed savings of 20% to 30%, compared to the regulated tariff. The top three open electricity
market retailers, based on market share of residential consumers, were Keppel Electric, Geneco
and iSwitch. 85% of consumers were satisfied with the overall service provided by their retailer.

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